FAQ
Explore our Frequently Asked Questions below. If you need further assistance, please reach out to us.
Shipping
Where do you ship to?
USA Shipping ONLY at this time using USPS or UPS.
How long does shipping take?
Ready to Ship products (RTS) will ship within 2-3 business days. RTS products include premade items and non-customized/personalized items.
Customized/Personalized Items will ship within 7 to 14 business days since they are made to order.
How do I track my order?
You can find an order's tracking number in the shipping confirmation email and in their profile.
How much is shipping?
Currently, shipping will vary based on the location and weight of the item(s) and is based on real time rates through USPS and UPS.
Returns
How do I return an item?
We do not accept returns or exchanges.
Do you accept exchanges?
Due to the nature of our items being customized/personalized no exchanges can be made.
General
Need help with an order?
Contact us via our Contact Us form. We will respond to any inquiries within 24 hours.
Can I cancel my order?
We do not allow cancellation or changes of orders to be made once an order is placed for a customized/personalized item(s), even if an order is delayed or outside of the estimated processing time.
Can I combine multiple orders?
We will do our best to combine orders if those orders are placed before the items are shipped. Although we will do our best to fulfill your request, we cannot guarantee this may be possible.
Can I get local delivery?
We are happy to offer local delivery within reasonable distances. If you would like to discuss local delivery options, please contact us. We kindly ask that you do this before placing your order, and you will receive a response within 24 hours.